A healthy relationship with customers, colleagues, suppliers, and partners is key to enjoying success in any business. All this is possible with effective CRM software. Customer Relationship Management Software helps to understand and interact with the customer & suppliers. The CRM system inspects information like purchasing history, buying behaviour of the customers, the time spent by them on the website, their details etc.
Moreover, the CRM platform helps in finding new customers, chasing them, satisfying their needs, and providing them consistent support at every level. The CRM System enables the organisation to understand the products and services that attract buyers. Customer Relationship Management Software helps in finding sales opportunities, flaws in services & managing promotional campaigns.
CRM Software tracks the interaction with clients from emails, phone calls, text messages, complaint forms, etc.
Lead generation, conversion, and chasing the clients: Everything is now possible with the CRM System. It also enables the customer care teams to send an automated reply to clients immediately, as soon as it receives any message from existing or prospective customers. It helps in developing trust in the customers.
The use of the CRM platform also helps in eliminating the time consumed in performing repetitive tasks daily. An inbuilt tool automates the daily activities and helps the managers to track & measure performance and productivity. CRM tool records every activity so that the management can take decisions by analysing the situation.
Partnering with Dotsquares has enabled us to extend our existing team seamlessly. As a fast moving technology company we need a partner who can react quickly and easily to our needs and deliver very high quality work to tight deadlines. Knowing that we have the ability to mix our team with both onshore and offshore resources gives us the stability to take the business to the next level.
My Window Cleaner Franchise Ltd
Dotsquares came onboard when our project was already underway and have been continuously developing new tasks and improving the existing ones since. They have been consistent in their speed and reactivity to change. They are extremely good at understanding the problems and issues of the project, and often know the system better than I do. The team is quick and efficient and good at finding solutions to technical problems, and are happy to contribute to ideas and solutions.
I value their work ethic/commitment and also the companies core values, they really do put the customer first. I feel that the people at Dotsquares are a real asset and are a major contribution to the success of this company.
Since beginning my relationship with Dotsquares around 5 years ago, we’ve worked on a number of projects. From a mobile app to a click-and-collect web-app with a couple of web plugins thrown in, I’ve only ever had a positive experience from start to finish. Their project management is second to none, coupled with updates through their own project management system DS Projects, means I’m constantly kept updated on progress.
Offices in London and Brighton in the UK, with bases in the USA, Australia, UAE, Europe and India.
We’ve learnt a lot over that time and enjoy using that knowledge to benefit our clients.
Developers, Designers, Analysts, Marketing Experts, we’ve got skilled experts to cover all areas.
Our clients are spread across the globe and consistently return to continue working with us.
Our modern dedicated development centres are based in the heart of India’s pink city, Jaipur.
We have worked on a huge number of digital projects for wide range of industries. Let’s add yours...